VTouch Support


Software Upgrades & FAQs


Walchem's online support is here to assist you with answers to your most Frequently Asked Questions, installation and troubleshooting tips and training materials. If you need additional support, please click here to locate your local master distributor. Walchem's master distributors maintain local inventory of pumps, controllers and spare parts, are fully trained to provide technical support, and understand the needs of customers in their territories.

General Support

Troubleshooting VNet Connection to VTouch Server    
Troubleshooting VCell/GPRS        
WebMaster Software Upgrade
WIND Software Upgrade
WebAlert Software Upgrade
WebMaster Firmware Upgrade
WIND Firmware Upgrade
Frequently Asked Questions